Our services
At Intrepid we try to live by a simple motto: holidays shouldn’t be hard. On the other hand, we know there is a lot to get organised before your trip: visas, passports, insurance, transfers, getting the neighbour to feed your cat. And although pet care is a bit beyond us, as a full service travel agent we’ve made it our mission to assist with everything else.
So if you’re looking for flights, travel insurance, transfers and accommodation (or anything in between) contact one of our customer service team.
Travel insurance
Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are traveling within your home country, please confirm before travel that you are covered for emergency medical care should an emergency occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader. For more information about insurance requirements, check the Essential Trip Information for your specific trip.
We have partnered with Allianz Global Assistance to provide you with a travel insurance program*.
*Recommended, offered and sold by Allianz Worldwide Partners. Underwritten by Jefferson Insurance Company or BCS Insurance Company. Conditions and exclusions (including for pre-existing conditions) apply.
We can also help with:
Once the trip is underway, your accommodation and transport are all included (phew). But if you want to arrive in your destination a little early or stick around and explore by yourself, we can help you there. Extra hotel nights and airport transfers – our Adventure Consultant team knows them all.
So you've touched down, made it to the hotel and slipped on some comfy walking shoes. What next? Kickstart your adventure by joining one of our Urban Adventures. They’re day tours with a difference. For a full list of Urban Adventures, ask your travel agent or visit the Urban Adventures website.
Finding the right flight online can be pretty frustrating – all those airport codes, stopovers, and layovers. For complex, multi-stop, round-the-world or business class flights, we recommend contacting Air Treks. They offer extra services to save you the time and effort of searching for flights and will create a seamless itinerary for you! *For simple round-trip flights, Air Treks may charge a service fee.
To discuss airfares, travel insurance, extra accommodation or customising your trip, contact our customer service team below