Integrated Annual Report 2024
At Intrepid, being "the best travel company for the world” is more than just words. It’s a commitment backed up by over 35 years of work. That’s why we openly share our environmental and social performance every year in our Integrated Annual Report.
On this journey you’ll find out how we’ve put our work as a certified B Corp into action, the achievements and challenges of the past 12 months, and how our achievements are proof that it is possible to grow both profit and purpose.
“Intrepid has always been a company that leads with its values and stands for something greater than the bottom line. In 2024, Intrepid did just that, with a record year across all people, purpose and profit metrics. The world might seem uncertain at the moment, but at Intrepid, we believe the future will be bright – because our ability to create positive change has never been greater.”
Our Performance
· Achieved our best-ever people engagement score of 64 eNPS
· Grew our global team to 3,399 people
· 825 staff volunteers supported 201 volunteer organisations globally
· Launched our biggest global brand campaign, Only Intrepid
· Published our first book: The Intrepid List
· Carried 83,000+ Urban Adventures customers on our day tours
· Launched a new trip range dedicated to rail travel, featuring three brand-new trips
· Built a network of 116 Purpose Champions throughout Intrepid offices around the world
· Funded the creation of a dedicated and independent climate news desk at travel trade outlet SKIFT
· Contributed $4.7 million to communities and charities
· Recertified as a B Corp with our highest score yet of 102.5 points
· Spent $0.6m with Australian First Nations-owned businesses and suppliers
· Achieved an 81.5 NPS score, our best-ever customer engagement result
· 287,113 travellers took trips with us through 118 countries
· Launched 50 new trips and 180 new experiences
· Achieved revenue of $626m, laying foundations for our future purpose-led growth plans
· Approved a dividend payment for the second consecutive year
· Grew staff shareholders to 555
The Intrepid Foundation
In 2024, the Intrepid Foundation:
· Disbursed $2.6 million to 54 total partners
· Attracted 11,803 donors across the world
· Welcomed nine new partners