Integrated Annual Report 2023
At Intrepid, being "the best travel company for the world” is more than just words. It’s a commitment backed up by over 34 years of work. That’s why we openly share our environmental and social performance every year in our Integrated Annual Report.
On this journey you’ll find out how we’ve put our work as a certified B Corp into action, the achievements and challenges of the past 12 months, and how we balance purpose and profit – now and in the future.
“In 2023, we achieved Intrepid’s strongest ever financial performance and best impact results in a year marked by transformation and innovation. The milestones we achieved not only helped our company to reach new heights, but highlighted the incredible potential that still exists within our business. As Intrepid enters its 35th year, our story is still being written and we’re looking to create even more meaningful and purposeful travel in the years ahead.”
Our Performance
· Achieved our best-ever people engagement score of 58 eNPS
· Recruited 1,129 new roles across the business
· 708 staff volunteers supported 171 volunteer organisations globally
· Launched our largest brand activation ever through Good Trips Only, reaching 280 million people
· Ran our first-ever Diversifying Travel Media Press Trip
· Reached 60,083,034 total users across our social community
· 893 carbon labels introduced on trips
· Developed a decarbonisation roadmap to accelerate our climate action
· Published an open-source emissions modelling guide, How to Calculate Trip Emissions and Develop Carbon Labels
· $4.6 million contributed to communities and charities
· Launched 2 new community-based expedition products in Timor-Leste and Albania
· Offered over 100 First Nations experiences as part of our itineraries globally
· Reached a 76 NPS score, our best- ever customer engagement result
· 382,211 travellers took trips with us through 114 countries on all seven continents
· Achieved 41% online revenue growth, representing 10,000 more direct customers in real terms
· Turned a net loss after tax of $25.9 million in 2022 to a net profit after tax of $21.8 million in 2023 - a $47.7 million turnaround
· Strengthened our balance sheet back to historical levels
· Grew staff shareholders to 421 and declared and paid our first dividend since 2019
The Intrepid Foundation
In 2023, the Intrepid Foundation:
· Raised $2.8 million for 50 total partners
· Attracted 13,240 donors across the world
· Disbursed more than $1.1 million for emergency appeals