Payments

No surcharges apply when paying for your trip with a credit card, but depending on your location, there may be restrictions on which card you can use.

The reason we request full payment for some trips is that we need to confirm each part of your adventure with our local operators and suppliers as we go (e.g. on-tour transport, activities and accommodation). If your place on the trip is unavailable, we’ll provide you with a full refund.

We need a deposit because our operations team begins booking your services with our local suppliers straight away. Many of these services (e.g., on-tour activities like hiking permits) are non-refundable and can’t be transferred or used by another traveller.

Even if services can be cancelled, they might incur a cancellation or admin fee, which is covered by your deposit.

If you’d like to keep your finances organised and pay your share of the deposit only, please contact our friendly adventure consultants via phone or live chat so they can send you a secure payment link for the deposit amount you wish to pay.

Don’t worry. If you paid too much by mistake, please contact us via phone or live chat to organise a refund.

Online payments through our booking engine might be unsuccessful due to internet connection issues, incorrect payment details or insufficient funds. If your payment is still not going through after you've reviewed all the above, please reach out via phone or live chat and we'll help get you booked on your next adventure.

All invoices must be paid in the same currency in which the trip was originally booked.

Absolutely. You can use your credit as a deposit toward a new trip or keep hold of it for a future adventure — credits don’t expire for most of our trips. You can also use your credit to book pre/post-trip accommodation, airport transfers, Urban Adventures day trips or Tailor-Made trips.*

Deposit credit may not be applied to the same or similar dates of travel. Any remaining credit can be used toward another trip, an additional traveller on your booking or future travel.

Learn more about how to redeem credit

*Please note that any credits you have with third parties may have expiry dates. Our Polar trips, Tailor-Made trips and select cruises also have different conditions, which are applicable under our Special Conditions.

You can find your credit balance by getting in touch via phone or live chat.

You can redeem your credit in a few ways, either by browsing for your next trip online and redeeming your credit on step three of the booking process or talking to one of our adventure consultants via phone or live chat.

If you originally booked through a travel agent, you’ll need to contact them directly to use your credit. If your travel agency is no longer in business, please contact us with your booking details so we can assist you directly.

In most cases, credits have no expiry date. Whether you use it today, tomorrow or sometime in the future, it's your credit to use whenever you're ready.

Please note that our Polar voyages, Tailor-Made trips, and select cruises have different conditions. Any credits you have with third parties may have expiry dates.

Read more about our Special Conditions

Our system cannot transfer funds from one currency to another, so you can only apply credit to another trip in the same currency. Currency fluctuations are constantly changing, so we wouldn’t be able to guarantee a fair and accurate exchange rate for you.

Vouchers can be used toward both full-price and discounted trips. Gift vouchers issued by our Customer Care team can only be redeemed against full-price trips.

Please contact us via phone or live chat to book with a voucher.

We don't have a loyalty discount, but we do have Intrepid Insiders – an exclusive community of travellers that, if you’ve already travelled with us, you’re already part of. If you're on the Insiders email list, you'll receive updates with competitions, partner offers, Insiders-only previews of sales and, best of all, you’ll be one of the first to hear about new trips.

*Legends Reward

Beginning 1 July 2019, we no longer issue new Legends vouchers to customers who have travelled on nine, 19 or 29 trips with us.

If you qualified for a Legends Discount prior to October 2015, you’re still an Ultimate Legend and will keep your 10% discount for life. Please contact us for assistance to confirm your eligibility and add the promo to your booking.