Our services
At Intrepid we try to live by a simple motto: vacations shouldn’t be hard.
On the other hand, we know there is a lot to get organized before your trip: visas, passports, insurance, transfers and getting the neighbor to feed your cat. And although pet care is a bit beyond us, as a full-service travel company, we’ve made it our mission to assist with everything else. So if you’re looking for flights, travel insurance, transfers and accommodation (or anything in between) contact our customer service team.
Travel insurance
Travel insurance is compulsory on all our trips for those travelling internationally. We require that at a minimum you are covered for medical expenses including emergency repatriation. If you are traveling within your home country, please confirm before travel that you are covered for emergency medical care should an emergency occur. We strongly recommend all travellers have a policy that also covers personal liability, cancellation, curtailment and loss of luggage or personal effects. For international trips, you will not be permitted to join the group until evidence of travel insurance and the insurance company's 24-hour emergency contact number has been sighted by your leader. For more information about insurance requirements, check the Essential Trip Information for your specific trip.
We have partnered with Allianz Global Assistance to provide you with a travel insurance program*.
*Recommended, offered and sold by Allianz Worldwide Partners. Underwritten by Jefferson Insurance Company or BCS Insurance Company. Conditions and exclusions (including for pre-existing conditions) apply.
We can also help with:
Your accommodation and transport are included once the trip is underway (phew), but if you want to arrive at your destination a little early or stick around and explore by yourself, we can help you there. Reach out to our customer service team to learn more about extra accommodation and airport transfers.
So you've touched down, made it to the hotel and slipped on some comfy walking shoes, what next? Kickstart your adventure by joining one of our Urban Adventures day tours. Ask your travel agent or visit the Urban Adventures website for a full list of Urban Adventures.
Flights to and from your destination are not included in the trip cost, but we understand that finding the right flight online can be pretty challenging. Let our flight specialists help you with all those airport codes, stopovers and layovers. Our flight partner, Ovago, has access to some very affordable prices, and their expert team will save you time and effort by crafting a customized itinerary that meets your travel needs. Visit Ovago to get started.
*Please note that Ovago may charge a service fee.
To discuss airfares, travel insurance, extra accommodation or customising your trip, contact our customer service team below