Special Conditions

The Special Conditions set out below, apply to the trips and themes noted below and apply globally.

• Gorilla permit trips
• 18s-35s trips
• Family trips
• Tailor-Made trips
• Urban Adventures day tours
• Trekking trips in the USA with Wildland Trekking

Except for the deviation specified below, the Standard Booking Conditions otherwise apply to your trip.

Clause 3 (Deposit requirement): 

• All trips requiring a gorilla permit involve a higher non-refundable deposit (AUD 1000, USD 1000, EUR 800, NZD 1250, GBP 650, CAD 1000, ZAR 8000, CHF 900) in order to secure the included gorilla permit. Please note that we need to confirm availability of a gorilla permit if you are booking within 45 days of departure before confirming your booking.

Except for the deviation specified below, the Standard Booking Conditions otherwise apply to your trip.

• Clause 3 (Deposit requirement): 
• You are required to pay a non-refundable deposit of AUD99, USD99, EUR75.00, NZD99.00, GBP49.00, CAD99.00, CHF75.00, ZAR999.00 per person per trip for your booking to be confirmed. 
• Clause 12 (Age and Health Requirements):
• You must be older than 18 years and younger than 36 years on day 1 of your trip to travel on our 18 to 35s Adventures. 

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your trip.

Clause 12 (Age and Health Requirements):

• All family trips have a minimum age of 5 years old at the time of travel except our “Teenage” trips which require a minimum age of 10 years old.
• All bookings for our Family trips must include a child under the age of 18.
• Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your Intrepid Tailor-Made Adventure.

• Clause 1 (Our contract) If you are making a booking on behalf of a group, you must ensure each traveller has read and agrees to our Booking Conditions before making the booking. A contract will exist when we accept your deposit.
• Clause 6 (Your details) You must provide a list of travellers’ details including full name as per passport, passport number and expiration date, nationality, DOB, gender, rooming requirements, dietary requirements, medical concerns at least 60 days prior to departure of the trip.
• Clause 9 (Booking amendments) All rates are per person, based on indicated numbers travelling together as one movement. Any changes to the group size at any time will require the trip to be repriced.
• By making your payment, you are agreeing to the most recent itinerary and price quote. All revisions will be subject to requote and additional approval.
• Any changes to the itinerary made by you AFTER services have been confirmed will require a revised quote and may be subject to an additional charge (as levied by hotels, ground operators or airlines). No additional changes are permitted within 30 days prior to departure.
• Clauses 7 and 8 (Cancellation) Some Tailor-Made tours, such as our Tailor-Made Australia trips, may have cancellation terms that deviate from those set out in the Intrepid Standard Booking Conditions. Your Tailor-Made consultant will advise you of the cancellation conditions that apply to your booking prior to you paying your deposit.
• (Transfers) If complimentary transfers are included, (on a group basis) they are only applicable if going to accommodation booked through us. Please advise flight arrival details (flight number and arrival time) at least 30 days prior to departure if you wish to have this transfer provided. There is no guarantee we can arrange this transfer if we receive these details within 30 days of departure.

Except for the deviations specified below, the Standard Booking Conditions otherwise apply to your trip.

For the purposes of these Special Conditions, references to a “trip” means an Urban Adventures day tour.

• Clause 3 (Deposit requirement):
• No deposits are required for Urban Adventures bookings.
• Clause 4 (Acceptance of booking and final payments):
• With the exception of private tours, the full amount is payable at the time of booking. Payment for private tours is due upon confirmation of your tour itinerary. A contract will exist when we accept your full payment and we shall issue you a voucher via email for the booked trip.

• Clause 5 (Prices and surcharges):
• Our child rates apply at the time of the trip, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the trip) the traveller will be required to provide the balance of difference between the adult rate and child rate for the trip before being permitted to start the trip.

Clause 7 (Cancellation by you):

• If you cancel a standard trip you can cancel up to 24 hours prior to the departure of your trip and either receive a refund or a credit
• If you cancel a custom itinerary ("Create Your Own") trip
• up to 48 hours prior to the departure of your trip you will receive a refund minus unrecoverable;
• within 48 hours of departure, you will receive a credit for 100% of monies paid by you in connection with the booking.

The terms in clause 7 of the Standard Booking Conditions otherwise apply.

• If you hold a Multi-City Explorer Pass and you fail to show for a booked trip without cancelling within 24 hours or informing Urban Adventures of exceptional circumstances, you may have their Multi-City Explorer Pass voided and all future booked tours cancelled, with no refund.

• Clause 8 (Cancellations by us):
• due to Force Majeure
• If a trip is cancelled due to a Force Majeure Event, we can offer you a refund minus unrecoverable costs.
• If you are travelling on a Multi-City Explorer Pass, and your trip is cancelled by us, you will receive a refund for the cost of that trip only, and only if the total value of trips booked with the pass at the end of the 30-day period is less than the total price paid for the pass. If at the point of cancellation, the value of the bookings with the pass are equal to or greater than the value of the pass, you will receive a 25% discount on a future single trip booking.
• Clause 9 (Booking amendments):
• If you wish to amend an existing booking, you must cancel your original booking and make a new one. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (see clause 7).
• An itinerary amendment or date change to a custom ("Create Your Own") itinerary, must be made at least 14 days prior to the proposed departure date. An administration fee of $75 USD (100CAD/100 AUD/75EUR/60GBP) per booking per change will apply (in addition to any costs incurred by our local teams in making the changes). No amendments are permitted to "Create Your Own" bookings within 14 days of departure.
• Clause 10 (Inclusions):
• The price of your trip includes all inclusions as indicated on the Tour Snapshoton urbanadventures.com.
• Clause 11 (Exclusions):

The price of your trip does not include:

• Tips and gratuities
• Items of a personal nature including but not limited to snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the trip description.
• Local taxes and fees. Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.

Except for the deviation specified below, the Standard Booking Conditions otherwise apply to your trip. 

Clause 12 (Age & Health requirements) 

• You must complete a pre-trip Registration Form. Your booking will not be confirmed until your completed form has been received and approved.  
• In addition to the Registration Form you may be required to provide a medical release signed by your physician for medical conditions or circumstances which could possibly compromise your safety or the safety of others on this trip.  

Clause 13 (Additional terms) 

• You are required to agree to and sign an additional Acknowledgement and Waiver document before departing on your trip. 

Clause 16 (Change of itinerary) 

• All Wildland Trekking trips are subject to itinerary changes based on a variety of circumstances beyond our control, including, but not limited to permit or campsite availability, snowpack, river crossings, wildlife, park or land closures, and forest fires. The price of a hiking trip will never change due to itinerary changes. Payments are not refundable for itinerary changes or park or land closures.

 Level 7, 567 Collins St, Melbourne VIC, 3000, Australia.